If you wish to cancel your order, you must do so on the same day before we process the order. Any time later than 23:59H the following day, we apologize as we cannot help you with the cancellation as your order is being processed for shipping already.
Change of Address
If you wish to change your shipping address for any reasons, you must do so on the same day before we process the order. Any time later than 23:59H, we apologize as we cannot help you with the process.
Do make sure that your discount code is applied before your checkout. We are not responsible for any discount code not applied during checkout.
If you wish to return an item, please click here to contact us. We will provide you with the return address. For all returns and exchanges, we need to be notified within 30 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.
To avoid potential issues, we recommend using a tracking service when returning an item.
* We are not responsible for packages getting lost on the way to us
Our policy lasts 30 days. If 30 days have gone by since you received your goods, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
** If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
** If you wish to cancel and be refunded in the midst of a delivery or shipment, you'll only be refunded for 50% of your selected item(s).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, click here to contact us.
Sale and Promotional items (if applicable)
Only regular priced items may be refunded, unfortunately sale and promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, click here to contact us.
To return your product, click here to contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.